Help Center

HELP CENTER

Welcome to the Federal-Mogul Motorparts online Help Center. This section will help you find information and job aids to assist you with the navigation, functions and features of our site.

How can we help you? Please click on one of files below for an answer to one of your many questions.

File Name Description
Website Overview Before you make your way around our new website, here's a thorough overview that every beginner should read first. It offers a quick one page overview of all of the features and functions of the new Federal-Mogul Motorparts website.
Retrieve Invoice Job Aid This will illustrate how to locate an invoice to view or print.
Order Upload In this short video, you will learn how navigate to the Order Upload Menu, and place an order using either a text or Excel template.
Order History In this short video, you will learn how to navigate to the Quick Links menu, and view your order status for all your orders.
Locate Packing Slips Job aid This will illustrate how to locate a packing slip with options to view or print.
Locate CSR Job aid This will illustrate how to contact a Customer Service Representatives (CSRs), Technical Line Support, and locate help documents.
FMMP quick start guide If you're new to this website, this free guide offers useful tips to help you find your way around. It helps guide you through the steps of ordering products, checking order status, doing a parts search and locating an invoice.
Emergency Expedited Emergency Expedited
Check inventory Job aid This will illustrate how to check inventory for a part in the Main DC or Local DC
Change the Ship To address In this short video, you will learn how to search for Other Existing Addresses and/or change the address you are shipping to using the Account Details menu.
Brand Prefix Job Aid This will illustrate how to use the Brand Prefix list on the Quick Order menu and Order Upload Menu